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Return and Refund Policy

Last updated: 31 MAY 2024

Thank you for shopping at coolbreez . If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns and refunds.

To help explain things as clearly as possible in this Return and Refund Policy, every time any of these terms are referenced, they are strictly defined as:

• Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to [Your Company Name], that is responsible for your information under this Return and Refund Policy.
• Customer: Refers to the company, organization, or person that signs up to use the [Your Company Name] Service to manage the relationships with your consumers or service users.
• Service: Refers to the service provided by [Your Company Name] as described in the relative terms (if available) and on this platform.
• Website: [Your Company Name]’s site, which can be accessed via this URL: [Your Website URL].
• You: A person or entity that is registered with [Your Company Name] to use the Services.

You are entitled to return your order within 30 days without giving any reason for doing so.

The deadline for returning an item is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of return, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: [Your Support Email Address]
• By visiting this page on our website: [Return Page URL]
• By phone number: [Your Support Phone Number]

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days
• The goods are in the original packaging
• The goods are not used or damaged

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.
• The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

You are responsible for the cost and risk of returning the goods to us. You should send the goods at the following address:

[Your Return Address]

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: [Your Support Email Address]
• By visiting this page on our website: [Contact Page URL]
• By phone number: [Your Support Phone Number]
• By mail: nassim.handa90@gmail.com 
• or by send mail to the this postal box 
• in this address hervenseban 1 shertogenboch